LEGAL REFERENCE

Your Privacy Comes First

We built x dewa around your trust. This privacy policy explains exactly how we collect, use and protect your personal information when you open an account, deposit via...

Data ProtectionTransparent PracticesYour ControlSecure PaymentsIndonesia-Focused
View Game Library Read FAQ
x dewa Your Privacy Comes First

What We Collect and Why

When you join x dewa, we collect your name, email, phone number and payment details to verify your account and process deposits through DANA, OVO, GoPay and QRIS. We also track your gameplay activity, session history and account balance to deliver the lobby experience you expect. In supported regions where local law permits, we use this data to prevent fraud, comply with

regulatory requirements and improve your platform access. Your information is encrypted and stored securely; we never sell it to third parties without your explicit consent.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? We're Here

Team online

Email Support

Reach our privacy team at [email protected] with any data requests, deletion inquiries or concerns about how we handle your personal information.

Live Chat

Open the chat widget on your account dashboard to ask about your data, request a copy of your records or discuss privacy settings in real time.

Account Settings

Manage your privacy preferences directly in your account. Update contact details, review login history and control how we use your information.

EDITORIAL CLARITY

How We Protect Your Trust

SSL Encryption

Every transaction—from your QRIS deposit to your live table session—travels through industry-standard SSL encryption so your data stays private in transit.

Regular Audits

We conduct third-party security audits annually to verify our data handling meets international standards and protects your account from unauthorized access.

Compliance Framework

x dewa operates under privacy frameworks aligned with Indonesian data protection principles and supported-region regulations to keep your information lawful and safe.

Limited Staff Access

Only authorized personnel with a business need can access your personal data. All internal access is logged and monitored to prevent misuse.

Data Retention Policy

We keep your account data only as long as necessary to serve you and comply with law. You can request deletion of inactive account records anytime.

Breach Response

If a security incident occurs, we notify affected users within 48 hours and provide clear steps to protect your account and payment methods.

Consistency Across Our Platform

Same Privacy StandardWhether you're on our home page, sportsbook or live casino section, the same privacy protections and data handling rules apply to your account.
Unified Account DataYour profile, payment history and preferences sync across all x dewa lobbies so you see one consistent view of your information everywhere.
Consistent Payment SecurityDANA, OVO, GoPay and QRIS deposits all route through the same encrypted payment gateway, so your financial data receives identical protection.
One Privacy PolicyThis policy covers every x dewa page and feature. We don't change our data practices between sections—transparency is the same throughout.
Unified SupportPrivacy questions about any part of x dewa go to the same support team, so you get consistent answers and help regardless of where you ask.
Aligned Retention RulesAccount data, session logs and payment records follow the same retention schedule across live tables, slots and sportsbook sections.
Single Consent ModelWhen you agree to our privacy terms during account setup, that consent applies to all x dewa features—no separate opt-ins needed per section.
SERVICE CONTEXT

What Defines Our Privacy Approach

01
Indonesia-First Design We built this privacy policy around Indonesian players and supported regions, so the protections reflect your local expectations and regulatory environment.
02
Payment Method Transparency We clearly disclose how DANA, OVO, GoPay and QRIS data flows through our system, what we store and how long we keep transaction records.
03
No Hidden Tracking We use cookies and analytics to improve your lobby experience, but we disclose exactly what we track and let you control tracking preferences.
04
Third-Party Clarity When we work with payment processors, game providers or security vendors, we name them and explain what data they access to serve you.
05
Your Data Rights You can request a copy of your personal data, ask us to correct errors or request deletion of your account information anytime.
06
Plain Language Policy This privacy policy is written in clear English so you understand exactly what happens to your information—no legal jargon hiding the details.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and payment details when you open an account. We also track your gameplay activity, session history, account balance and login locations to verify your identity and prevent fraud.

All payment information is encrypted using SSL technology and stored on secure servers. We never store full card or wallet credentials; payment processors handle sensitive data directly. Your transaction history is visible only to you and our support team.

We share data only with payment processors, game providers and security vendors necessary to run x dewa. We never sell your information to marketers or advertisers. Third parties sign strict confidentiality agreements and access only the data they need.

We retain active account data while you play. After account closure, we keep records for the period required by Indonesian law and supported-region regulations, then securely delete them. You can request early deletion anytime.

Yes. Email [email protected] with a data access request and we'll provide a complete copy of your personal information, payment history and account activity within 14 days.

We monitor our systems 24/7 for security threats. If a breach occurs, we notify affected users within 48 hours with details about what happened and steps to protect your account and payment methods.

Log into your x dewa account and visit Settings > Privacy to manage email preferences, cookie consent, login notifications and data sharing options. You can update these anytime without losing access to your lobby.